When you decide to implement a knowledge management system, your company must ensure that the process is smooth. It is best to begin by identifying the most important stakeholders and internal sponsors. Next, you will need to stage the change. Start with a select group of stakeholders and then gradually expand it to the rest. Once you've defined the goal of your system, you must communicate it to all levels of the organization. When you've achieved success, you can focus on the process of implementation.