Record the Bounced Check From your QuickBooks home screen, navigate to Customer Payments, and select Receive Payments. Select Record Bounced Check in the upper right corner of the Receive Payments screen. Type the customer's name in the Received From field. These bounced checks can be a real annoyance to keep track of on your books. Bank will debit the charge for a bounced check and you have to contact customer care to communicate that their check has bounced and you have to request another form of payment.