ITSM (IT Service Management) embraces all activities (like policies, processes, etc.) that an enterprise performs to design, plan, deliver, operate, maintain, and control IT service. BMC Helix ITSM constitutes to be a robust, service management platform, empowering the IT revolution. The intelligent automation and people-centric capability of this software solution, facilitate smart working in the modern agile business. It is delivered in the cloud along with hybrid or on-premise opportunities.