You always want to lend a sympathetic ear to your customers. They are the driving force for your business, and their concerns should always be a top priority.

Finding good people is a major task for BPOs and a focused effort requires more than reviewing resumes and conducting interviews.

Turnover is an on-going issue among BPOs and the best remedy for reducing it is through hiring that focuses on job fit.

Inside any business is an ecosystem shaped by ethics, expectations, and habits that define a corporate culture.

In the world of customer support, there's a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Impact outsourcing can have a profound effect on individuals, business organizations, and even entire economies.

It's important to eliminate the root causes of support tickets in order to save on costs and increase customer satisfaction.

Whether you're just launching or looking to improve your existing live chat support, reviewing these best practices will improve your support experience.

To streamline your company’s processes to drive greater efficiencies and performance. We assess, design, and operate your processes to achieve your specific goals. Leverage our expertise and reap the cost savings of outsourced administrative services—you’ll see the difference in your bottom line.

GlowTouch Technologies announces the addition of two new executives to support its company growth and expansion.

The perfect cup of coffee and browsing through some interesting blogs…nothing better. Still have questions?

Research and experience indicate that when live chat is properly integrated into an organization's overall customer support strategy, the returns justify the investment.

It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers.

When your team is motivated, they will perform at their peak, which means businesses will see consistent positive results.

Your customer support team plays a vital role when it comes to providing an excellent customer experience.

Business leaders are constantly on the lookout for sources of premium talent, and if those talent pools are associated with low attrition rate, the deal is even sweeter.

As a customer support leader, it's essential to ensure that every customer support agent provides fast, reliable and quality support.