As we deal in high-class bulk SMS services so we have many call centers clients in a list. And yes, they’re using our different ways of sending personalized messages to a customer. If you wish to configure it into your call center you will able to send SMS through: CSV, So, being a call center employee you can upload CSV from your system to send SMS to a single person. Your SMS would be anything, service updation, surveys, call back time, feedbacks and more.