The piece in question is a memo that is being written to the staff in the office concerning new software that has been brought in for testing. The piece was written to outline the features of the new software so that the office staff can weigh it against whatever they are currently using. The writer of the piece seems to be the one who is conversant with the details, of software, or he is the person in the office who handles the technicalities that are concerned with the information technology infrastructure in the office or the department.