Quality improvement and performance processes are two distinct processes. Performance measurement refers to the evaluation of an organization’s efficiency in the attainment or pursuit of its respective goals (Eccles, 2011). Numerous parameters are integrated into the framework of performance measurement. These parameters include financial efficiency, cost efficiency, and human resource planning among others (Lighter, 2010). These parameters serve as excellent indicators of an organization’s level of performance. In contrast, quality improvement refers to the different processes implemented in an organization in order to enhance its performance (Johnson, 2011).