Elevate your CX and AX efforts with the help of SearchUnify, a unified cognitive platform. Click to explore and gauge unmatchable solutions now!

Experience unified information discovery with AI-powered knowledge management that improve CX & AX in one fell swoop. Choose SearchUnify! Request a demo today!

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways."

For many people, “customer service” evokes the memory of the hold tone while waiting for their query to be answered. Thankfully, we’re past those days. Now, customer service can easily be bifurcated into two categories. First are the experiences that always delight you, meet your expectations, and turn you into a patron. On the flip side, there are experiences that make you want to jump ship.

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

Engagement is the key to a flourishing online customer community. With SearchUnify’s Community Helper, build a community that never fails to answer & engage.

Escalation Predictor provides real-time insights into various parameters & indicators that help agents gauge escalation probability & case sentiment.

The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.

SearchUnify’s AI-driven Agent Helper elevates support interactions with better agent onboarding, reduced TAT, & improved agent efficiency. Get a live demo now:

The proliferation of new technologies has altered the cybersecurity landscape where chatbots safeguard your data by funneling conversations via encrypted networks. Here’s how!

Simplify Knowledge-Centered Service to drive better self-service & support outcomes with SearchUnify’s KCS Enabler. How? Request a live demo to find out!

SearchUnify is a unified cognitive platform that offers enterprise search & AI-powered apps. Request a demo & see the magic of an AI-driven world unfold.

SearchUnify is a unified cognitive platform that powers smart search & apps. Its chatbot leverages NLP & NLU for contextual interactions. Request a demo now.

Step up your self-service & support game with SearchUnify’s intelligent search, industry recognized AI-powered applications, & insights engine.

Simplify Knowledge-Centered Service to drive better self-service & support outcomes with SearchUnify’s KCS Enabler. How? Request a live demo to find out!