An issuer received a complaint from the cardholder that he did not participate in the purchase and merchant did not provide the copy of an imprint of the card. A card-not-present transaction does not qualify for this chargeback reason code. The cardholder can dispute the transaction within 120 days from the transaction processed.
Although chargeback is a facility provided to a customer by issuing bank to raise a request for a refund, the customer/cardholder cannot raise/request a chargeback for every purchase. Every card network has its own set of rules that define minimum requirement to initiate a chargeback request.
Mastercard has been issued a global liability shift program for ecommerce transactions. A chargeback is filed under this reason when an acquirer bank processed a transaction for a credit card accepted and later recognized in the list of Mastercard violation.
Merchant has processed a transaction more than once with same account information. The issuing bank receives complaints that the same transaction was posted to the cardholder’s account multiple times. Processing duplicate transactions into the POS machine or electronically submitting same transactions to processor more than once is the main cause for this chargeback reason code. Merchant deposited order receipt of the same transaction to more than one acquiring banks.
The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on the order receipt. The transaction was processed with the incorrect account number, incorrect transaction amount and/or had an error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.
When the charged credit card number doesn’t match to the actual card number used by the buyer bank. If the merchant provides documentation such as the print of the credit card showing accurate credit card number, magnetic stripe reading evidence and authorization or proof of credit issued, the chargeback may be reversed. Carefully recording the card number, properly entering key or swiping the card through the terminal can reduce chargebacks.
The buyer’s bank requested a copy of the order receipt, and found it as an illegible copy, or something other than the requested item. Most commonly caused by the seller when he provides a substitute order receipt that did not contain all of the required information or was an incomplete substitute acknowledgment, or other than the requested item.
The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on order receipt. Transaction was processed with incorrect account number, incorrect transaction amount and/or had error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.
The cardholder may ask for specific information regarding the transaction, and further cardholder’s bank goes to the merchant and requests information with an explanation. If merchant does not respond with a legible copy of the transaction and its authorization proof, then cardholder may file the chargeback.
Card Issuer complaints authorization code was not accomplished. The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.
An account number on which a transaction is processed by merchant is not recognized or matched with any account number on the card issuer master database. Such cases normally arise when the key-entered accounts, account numbers through telephone, mails and online are recorded incorrectly.
This chargeback occurs when a cardholder claims a debit on his credit card for a transaction that was supposed to be credited to his account. Or transaction amount on statement is different than the sales receipt. This chargeback may be reversed if the merchant can provide an affidavit verifying that the amount processed is similar to the amount listed on the sales draft or confirmation/proof that a credit was issued.
